The Customer means the indivdual or company who has requested the services of Unique Websites.
Unique Websites reserve the right to do websites for more than one customer in the same field (restaurants, taxis, counsellors etc) in the same area. With each customer, we go through our current "design questionnaire" to establish the message to be got across in each part of the website and customer preferences such as whether or not they like rotating images, hover images, tick boxes, background images, curved lines or straight lines or fuzzy lines etc.
A template website replaces one photo with another photo of the same size and (sometimes) allows for a change of colour. At Unique Websites, we do not use template websites. We design each website from scratch taking into account the design preferences that the customer gives in our detailed design questionnaire.
When designing websites, however, we (and other web designers) use one or more of a range of design techniques and no element of these design techniques can be claimed by a customer to be unique to them. Examples of design techniques that have and will be reused in different websites include but are not limited to:
Unique Websites work in conjunction with each customer to establish the main selling point(s) that they wish to appear prominently in their website slogan as well as the secondary selling point(s), if any, that they wish to be got across and the additional selling points, if any, that they wish to be placed into some sort of "tick boxes" on each page. It should be noted that, if one customer claims that they offer a "professional service" or a "quality service" etc, then Unique Websites will not stop another customer from claiming that they offer a professional or quality service etc.
If Unique Websites do the wording for a customer website, we work with the customer to establish in detail what services/products they offer, what strengths/selling points they have for their company as a whole and for each type of service/product etc and then write this in a logical, SEO-friendly way that is easy for humans - and search engines - to follow. If we do a website for another customer in the same field, we repeat the process for that customer. Whilst we do not consciously copy text from one website to another, we will follow a logical, SEO-friendly approach for subsequent customers and customers must be aware that we will often by necessity be discussing the same types of information in each website and that we have our own style of writing content that, we believe, works. In particular, sections such as an "areas covered" paragraphs are often added to a page to help with SEO.
If we create a logo to be used by a customer on their website, we do not consciously copy another logo. However, it must be understood, that we are not aware of every logo of every company in the world and that there could be another company somewhere with a similar logo. For this reason, website logos are offered purely and simply as logos for the website; if customers choose to reuse these logos on printed material/cars/office signs etc, they do so on the understanding that Unique Websites do not know whether another company somewhere has got a similar logo. In any case, Unique Websites accepts NO responsibility for legal disputes with another company regarding logo similarities.
All prices are in Pounds Sterling. If payment is made via Paypal, an additional 3.4% fee must be added.
Unique Websites take payments in three stages:
We will only proceed to the next stage (design, coding or making the website live) AFTER payment has been received and after agreement (verbal or written) has been received from the customer. If the customer gives a verbal "go ahead", this shall be deemed to be sufficient authority to continue.
If, for any reason, the customer decides not to continue with a website, a refund shall NOT be given and any work already done must be paid for no later than 30 days from the invoice date. Legal action will be taken if necessary.
All changes to a live website must be paid for by the customer; Unique Websites will charge their hourly rate as stated on the Prices page.
Invoices must be paid within 1 month; if repeated invoices must be sent due to non-payment, Unique Websites will add admin fee(s) as detailed below.
We reserve the right to ask for advance payment.
The monthly hosting and domain renewal charges must be paid by a monthly standing order; failure to do so will incur an additional late payment fee.
For both website work and standing orders for hosting and domain renewals, our procedures are:
Note that website and email reinstatement (following payment of all outstanding bills) will involve a further cost. If a website remains missing from search engine indexes for a period of time, this may harm its performance in Google / Bing upon reinstatement.
The dates for delivery of the website, whether verbal or written, are approximate only and could be subject to change as a result of unforeseen circumstances such as illness. Unique Websites will not be liable for loss of earnings, costs incurred or compensation due to such changes in dates.
If Unique Websites are waiting for material from the customer, then Unique Websites will have the right to begin other work. Under such circumstances, the customer may have to wait until this other work is completed before their website is resumed.
These are due each month by standing order.
Failure to pay by standing order must be agreed in advance by Unique Websites and an admin fee will then be charged.
Failure to pay will result in website removal.
It is the customer's responsibility to research the market and decide on a style of website that they would like BEFORE Unique Websites begin designs. If the customer states that they want a website with one type of style and colour scheme and then decide at a later date that they want a different type of style and colour scheme, then changes will have to be paid for.
Customers accept that, over time, website styles and best practices change and that the website may need to be updated (at the customer's expense) as time goes by.
Our prices are based upon having fixed and agreed design, words and photos/images to code from. Unique Websites are happy to make a few minor changes to a few words or a few images after coding, but any time-consuming or multiple changes to the design, words, photos/images or coding must be paid for by the customer. Under such circumstances, Unique Websites will charge their hourly rate as stated on the Prices page.
Unique Websites try to ensure that the website will function correctly when viewed in Chrome, Microsoft Edge, Mozilla Firefox and Opera. We test the website under the version of these browsers on our PCs at the time of creation. Note that customers may have different versions of these browsers installed on their PCs; whilst we try to ensure compatability, we cannot guarantee compatability with every version of every web browser. In particular, we no longer support Microsoft Internet Explorer Version 6 - 9. If, once the website is live, new browsers are brought out, Unique Websites are not responsible for forward compatability. Any changes required to make the website work properly on browsers not tested for at the time of website creation must be paid for by the customer.
We test all websites on a Nokia mobile and Apple Ipad tablets and also test websites on different browsers set to mobile and iPad width, It CANNOT, however, be guaranteed that a responsive website will display perfectly on EVERY device (although we would expect them to do so on most).
If other technological or legislative changes happen that affect the customer's website once it has gone live, Unique Websites will endeavour to comply with them but this additional work must be paid for by the customer.
The customer must take complete responsibility for their own business. During the course of meetings or correspondence (written or verbal), Unique Websites may sometimes be helpful and give ideas or make suggestions, but the customer must take take full legal responsibility for their own business decisions and for the naming and working of their own business. In particular:
The customer guarantees that any text, photos, graphics or other artwork given to Unique Websites for use in the website - or uploaded by themselves - is owned by the customer.
The Customer shall not supply or upload any text, photos, graphics or other artwork that infringes the Intellectual Property Rights of a third party.
The customer shall not supply to Unique Websites - nor upload themselves - any material that is unlawful, fraudulent, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libellous, invasive of another's privacy, hateful or racially, ethnically or otherwise objectionable. The customer shall not upload adult content.
The customer shall not supply to Unique Websites - nor upload themselves - any software viruses or any other computer code, files or programmes designed to in any way to damage or limit any computer software, hardware or telecommunications equipment.
The customer shall hold Unique Websites totally blameless from any claim arising from the use of such text, photos, graphics or other artwork or elements that were supplied or uploaded by the customer. The customer shall take full financial and legal responsibility for any such claim arising and shall fully indemnify Unique Websites for any such claims, including the cost of any legal fees.
Unique Websites do not guarantee the position of a customer's website in search engine listings. This position can change over time as search engine algorithms change or as other competitors increase their website presence. Unique Websites shall have no liability to the customer for the position of the customer's website in the search engine results.
The customer acknowledges that their position in the search engine listings is dependent upon a mix of content, coding, backlinks from other websites, social signals such as customer testimonials on different sites, social media such as Google+, having their address in the town they want to service and having the same valid address on all internet locations. If the customer wants to achieve better website rankings, they may need to create some off-site SEO such as creating a Google+ page, creating listings in local and niche directories and asking their custoemrs to review them on relevant sites. They may also need to rewrite their website words to take account of chagnes in guidelines. If this is not enough, the customer may need to hire (at their expense) a search engine optimisation specialist. Any changes to the website required by the customer (or requested by the search optimisation specialist) must be paid for by the customer.
Unique Websites do not guarantee that the Hosting Server will be continuously available 24 hours a day, 365 days per year; Unique Websites are not responsible for any losses that the customer may occur due to server downtime or in the event of a technical failure beyond our control.
The Customer accepts the Hosting Service and Server "AS IS" with any faults, or failings and without any representation, warranty or guarantee whatsoever, express or implied, including without limitations any implied warranty of accuracy, completeness, quality, continuity of service, connectivity and fitness for a particular purpose.
All websites are configured to work on our server and are uploaded to this server by Unique Websites. Any customers wishing to use a different server shall bear the responsibility for having it configured for use on this different server. If customers use a different server, they will also be responsible for uploading the website onto this server.
On the rare occasions that we host Wordpress websites that we have not created, it is the customer's responsibility to ensure that Wordpress and plugin updates are performed.
The customer guarantees not to use their company email account(s) for any junk mail, spam emails, pyramid schemes, chain letters or any other form of unsolicited advertising; if an email forwarding service is used, the customer guarantees not to allow spam emails to be sent to that account. Unique Websites have the right to suspend or cancel the email accounts of customers who - in the sole opinion of Unique Websites and at their sole discretion - undertake such practices. The customer agrees to fully indemnify Unique Websites against any loss or claims caused by such practices, including legal fees.
As part of our hosting service, Unique Websites will create company email accounts. These can either be accessed by logging onto the server OR by setting up a mail application on the customer' PC so that no log-on is required. Instructions are provided for customers to set up their own PC mail application if they choose; if they require Unique Websites to do this, then we charge our hourly rate plus the cost of any travelling.
Professional Bespoke Websites
We'd be happy to meet with you to discuss your ideas and requirements. For customers who are further afield, Skype, phone calls and emails can be very effective.
“They were so helpful in all our dealings and I would not hesitate to recommend them.”
The Suffolk Barn